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Microsoft Dynamics 365

Microsoft Dynamics 365 Project Operations

Connect Project Sales, People, Delivery and Financials from Opportunity to Profit

A project-centric business does not succeed simply because the project was delivered. It also needs to know whether the estimate was right, whether the right people were assigned, whether effort exceeded plan, whether subcontractor cost was captured, whether milestones were billed on time — and whether margin is improving or quietly eroding. Urewa Technologies helps organisations select the correct Project Operations architecture and implement it around the real commercial, operational and accounting requirements of their projects.

Practical Microsoft Dynamics expertise across professional services, engineering and EPC, energy, capital equipment and project-based manufacturing.

Delivering the project is only half the question

Project Operations connects sales, resource management, project planning, project execution and financial processes across the project lifecycle — so deal management and financial performance are part of the same picture rather than two separate conversations.

The gap in most project businesses is not delivery capability. It is that the commercial commitment, the delivery plan and the financial outcome live in three different places and only get reconciled after the project has closed.

  • Did we estimate correctly?
  • Did we assign the right people?
  • Did actual effort exceed the plan?
  • Are expenses under control?
  • Has subcontractor cost been captured?
  • Are project milestones being billed on time?
  • Are project margins improving or eroding?
  • Is revenue being recognised correctly?
  • Will the project finish on time and within budget?
From Opportunity to Project Profit

One Connected Project Lifecycle

Twelve stages, one thread. Select any stage to see what happens there — and where it usually breaks.

Opportunity

Identify the customer requirement

A project starts as a commercial conversation, not a task list. What is the customer actually asking for, what is in scope, and what is deliberately excluded?

Where it usually breaks

Scope agreed verbally and never written down anywhere the delivery team can see.

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Start With the Right Architecture

Not Every Project Operations Implementation Should Be the Same

Microsoft documents three deployment models. Choosing between them is the most consequential decision on the project — and it should follow your business model, not a feature list.

For organisations that need strong project sales, planning and resourcing, and use a third-party financial or ERP system downstream.

What it covers

  • Project-based sales
  • Project planning with Microsoft Project capabilities
  • Resource management
  • Multidimensional resource pricing
  • Time tracking
  • Basic expense tracking
  • Project pricing and costing
  • Project progress
  • Proforma invoicing
  • Power Platform extensibility

Best-fit examples

  • Consulting companies
  • IT services
  • Digital agencies
  • Professional services firms
  • Engineering consultancies
  • Project-based service organisations

Urewa’s first Project Operations question

We do not begin with “which modules do you want?” We begin with what type of project business are you running? Professional services is different from EPC, which is different from investment projects, which is different from project manufacturing. The deployment architecture should follow the business model.

Platform Capabilities

Dynamics 365 Project Operations Capabilities

01

Project-based sales and quotations

Close the gap between what was sold and what gets delivered

  • Project opportunities
  • Project quotations
  • Services and roles
  • Estimated effort
  • Estimated expenses
  • Materials
  • Tasks and duration
  • Pricing and discounts
  • Tax-related information
  • Required skills
  • Quote-to-project transition
  • Win/loss capture

The Urewa view

Urewa principle: a quotation is a non-binding estimate that should become the project, not a document delivery re-creates from scratch. If sales estimates four consultants for four months, delivery should inherit that structure — not a PDF.

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Before You Configure Billing

Five Questions That Decide Your Commercial Model

Most project billing problems are design problems, not software problems. These get settled before anything is configured.

01

What is sold?

  • Time
  • A deliverable
  • A milestone
  • Material
  • A subscription
02

How is it priced?

  • By role
  • By resource
  • By location
  • By project
  • By category
  • By customer
03

When is it billed?

  • Monthly
  • On milestone
  • On completion
  • As consumed
04

What is billable?

  • All time
  • Only approved time
  • Travel
  • Expenses
  • Materials
05

What is not billable?

  • Internal meetings
  • Rework
  • Sales effort
  • Non-chargeable travel
Two Rates, Not One

Pricing, Costing and Project Margin

Project profitability needs a sales rate and a cost rate for every role. Without both, you can report revenue but never margin.

  1. Solution Architect

    50% margin
    ₹3,500₹3,500
    ₹7,000billed / hour
  2. Senior Functional Consultant

    56% margin
    ₹2,000₹2,500
    ₹4,500billed / hour
  3. Junior Consultant

    52% margin
    ₹1,200₹1,300
    ₹2,500billed / hour

RevenueDelivery costProject margin

What moves the rate

Pricing can be influenced by role, organisational unit, resource, resourcing company, experience and other configured dimensions, currency, and date-effective price lists — so the same role can price differently by country, contract or seniority without maintaining separate rate cards by hand.

Expenses are priced too

  1. Hotel actual cost₹10,000
  2. Commercial agreementCost + 10%
  3. Customer billed₹11,000

Expense categories can be priced per unit, at cost, or as a markup over cost.

Work Breakdown Structure

Convert Scope Into Executable Work

A WBS should answer what must be delivered, in what sequence, by whom, in how much effort and at what estimated cost.

Phase 1

Discovery

  • Requirement workshops
  • Process documentation
  • Fit-gap analysis
  • Solution blueprint
Phase 2

Build

  • Configuration
  • Extensions
  • Integrations
  • Reports
Phase 3

Validation

  • System testing
  • UAT
  • Data validation
Phase 4

Deployment

  • Training
  • Cutover
  • Go-live
Phase 5

Hypercare

  • Production support
  • Defect resolution
  • Transition

Urewa’s project planning principle

A project plan should not only show dates. It should connect scope, tasks, effort, resources, cost, revenue, actuals and variance. That connection is the difference between a scheduling tool and a project operations platform.

Control While It Still Matters

Budgets, Forecasts and Project Health

An estimate says what you expected. A budget is a control. The gap between them is where project margin is won or lost.

  1. 01EstimateInitial expected project cost.
  2. 02BudgetApproved financial baseline.
  3. 03ActualCost already incurred.
  4. 04ForecastExpected future cost.
  5. 05VarianceDifference between expectation and reality.
  6. 06Revised budgetApproved change to the baseline where required.
Worked example · consulting labour

Spotting the overrun with ₹18 lakh still to spend

₹4 L over budget
Actual 26 LForecast 18 LBudget 40 L
Already incurred Forecast to complete Approved baselineExpected final: ₹44 L

Urewa’s budget principle. Project managers should not discover overruns after finance closes the month. The useful question is never simply that a variance exists — it is why the project is trending over, and what can still be done about it while ₹18 lakh of spend is still ahead of you.

A project manager reviewing project performance dashboards on a laptop — cost trend, revenue and variance charts of the kind used to track effort, budget and schedule health on a live project
Budget, forecast and variance are only useful if a project manager sees them weekly — not when finance closes the month.

Project health is not a single green icon

A project can be on schedule but over budget, under budget but significantly delayed, or on plan but badly resourced for the next phase. Health needs several dimensions at once.

  1. 01ScheduleAre tasks progressing according to plan?
  2. 02EffortIs actual effort aligned with estimated effort?
  3. 03CostIs actual and forecast cost within budget?
  4. 04RevenueIs expected revenue still achievable?
  5. 05ResourceDo we have people for the upcoming work?
  6. 06BillingAre invoices being generated on schedule?
  7. 07CashHas invoiced revenue actually been collected?
  8. 08RiskWhat may affect delivery or margin from here?
Actuals

Build Financial Integrity Around Approved Transactions

Actuals represent approved financial and schedule progress. Five things become one record — and once they do, how you correct them decides whether the project survives an audit.

  • Approved time
  • Approved expenses
  • Material usage
  • Journals
  • Invoices
ActualsThe project’s financial record of truth
Breaks integrity

Delete and re-enter until it looks correct

  • No trace of what the original figure was
  • Project cost silently changes after a period closes
  • Finance and delivery reconcile to different numbers
  • Nobody can explain the movement at audit

Microsoft recommends actuals are not manually created or deleted — corrections belong in controlled entry and correction processes.

Preserves it

A controlled correction chain

  1. 01ReverseThe original entry stays visible and is formally reversed.
  2. 02CorrectThe right figure is entered as a new, attributable transaction.
  3. 03ReplaceThe corrected actual flows through cost, billing and revenue.
  4. 04ReconcileProject and ledger agree, and the movement is explainable.

Urewa’s actuals principle. Slower on the day, considerably faster at audit — and essential once Project Operations is integrated with Finance.

Two-Minute Check

Is Your Project Business Ready for Project Operations?

1

Does the project a customer bought match the project delivery actually plans?

2

Can you see project margin while the project is running, not after it closes?

3

Is subcontractor cost captured against the project rather than in procurement?

4

Do you know both the cost rate and the bill rate for every role?

5

Are resources assigned on skills and capacity rather than by email and memory?

6

Is time approved against project tasks before it becomes billable?

7

Are milestones invoiced on schedule without someone having to chase them?

8

Can you compare estimated effort against actual effort on past projects?

Answer all eight questions to see your result (0/8 answered).

Common Questions

Dynamics 365 Project Operations FAQs

What is Microsoft Dynamics 365 Project Operations?

Dynamics 365 Project Operations connects sales, resource management, project planning, project execution and financial processes across the project lifecycle, so a project-based business can be managed from deal through to financial performance.

Which Project Operations deployment model is right for us?

Microsoft documents three: Project Operations Core for project-centric organisations using a separate financial system; Project Operations integrated with Dynamics 365 Finance for detailed project accounting, WIP and revenue recognition; and Project Operations for manufacturing where projects consume stocked inventory and production orders. The right one follows your business model, not your headcount.

Does Project Operations support both fixed-price and time-and-material projects?

Yes. Both billing methods are supported in project-based sales scenarios, and many organisations use a mix across different contracts.

Can Project Operations handle subcontractors?

Yes. Subcontracting scenarios cover project time, expenses and materials, and contract workers can record time against projects and tasks while referencing specific subcontract arrangements.

Is Project Operations a replacement for Microsoft Project Service Automation?

Project Operations is Microsoft's current project-centric offering and is where project service capability has moved. The right migration path depends on your existing deployment, customisations and financial architecture, and should be assessed before planning.

Do we need Dynamics 365 Finance to use Project Operations?

Not necessarily. Project Operations Core works with a third-party financial or ERP system. Finance becomes necessary when you need project accounting, WIP, accruals, revenue recognition, enterprise sales tax or customer-facing invoicing inside the same platform.

Can Project Operations track project profitability in real time?

It can track planned effort, actual effort, remaining effort, estimated cost at completion, cost to complete, schedule variance and projected cost variance. How current that picture is depends on how promptly time, expenses and subcontractor cost are approved.

Does Urewa support Project Operations after go-live?

Yes. The same consultants who design the solution support it — period-close assistance, enhancements, release assessments, resource and billing configuration changes, and user training.

Explore the Platform

Other Microsoft Dynamics 365 Solutions

Not sure whether you need Project Operations Core or the finance-integrated architecture? Talk to us before licensing — the deployment model is difficult to change later. If onsite service is part of the engagement, Dynamics 365 Field Service work orders and agreements can carry project context. Connecting projects to payroll, banks or portals is covered in our ERP integration guide, and Microsoft documents the product itself on Microsoft Learn.

Transform Your Project Operations

Whether you are replacing spreadsheets, moving off a legacy project service system, or connecting project delivery to Dynamics 365 Finance for the first time, we will assess how your projects are actually sold, resourced, delivered and billed before recommending an architecture.